Our Refund Policy

Last updated: 20 August 2026

Bookings, tickets and event payments

Payments for table bookings, event tickets and other one-off charges are non-refundable once paid, unless a refund is required by law or the booking/event is cancelled by us.

If The Chillin' Rooms cancels a booking or event, any refund or transfer offered will be at our discretion, unless otherwise required by law.

Memberships

Membership fees are also generally non-refundable once your membership period has begun, with one exception required by law: if you buy or renew a membership online, the Consumer Contracts Regulations 2013 give you the right to cancel within 14 days of purchase for a full refund.

If you use any membership benefit (such as free door entry) before those 14 days end, you're treated as having asked us to start the membership early, and you lose the right to a full refund — though you may still be entitled to a refund for the unused portion.

To cancel before using any benefit, email chillinroomsnew@gmail.com. Full detail is in the relevant membership's Terms & Conditions.

Outside that 14-day window, membership fees follow the same no-refund position as bookings and events, unless a refund is required by law or agreed by management.

Acceptance

By making payment, you confirm that you understand and accept this policy, including the 14-day cancellation right described above where it applies.

Additional Venue Information

The Chillin' Rooms, Holt Rd, Liverpool L7 2PL.

18+ ONLY: Chillin' Rooms is a strictly 18+ venue for all bookings, memberships and entry. Valid photo ID may be required.

Our staff and volunteers are not responsible for patrons' choices or actions on the premises; attendance and consumption are at each patron's own discretion.